Client Service Charter

Tanzania Airports Authority was established on 29th November 1999 vide the Executive Agencies (The Tanzania Airports Authority) (Establishment) Order GN. No. 404 of 1999 which was made under the Executive Agencies Act No. 30 of 1997. The Authority assumed the functions of the former Directorate of Aerodromes under the Ministry of Communications and Transport now the Ministry of Works, Transport and Communications. The establishment of the Agency is part of the Government's efforts in changing the public service structure which is geared towards improving service delivery. Tanzania Airports Authority has decided to prepare this Client Service Charter to inform you of our services and respective standards whilst giving you the opportunity to give us your views and challenges so that we can improve our services. This Charter has been developed in a participatory manner by incorporating the views of our customers. Therefore, this Charter intends to improve the relationship between Tanzania Airports Authority and our customers and passengers so that they can enjoy a seamless travel experience in our airports. It is our expectation that this Charter will be a stimulus for improving service delivery and bringing about National Economic Development.

To Download TAA Client Service Charter visit Tanzania Airports Authority (