TAA (IMS) policy



TAA BECOME THE ONLY INSTITUTION IN EAST AND CENTRAL AFRICA IN  THE AIR TRANSPORT SECTOR TO OBTAIN THREE CERTIFICATES AT A TIME IN THE IMPLEMENTATION AND COMPLIANCE WITH INTERNATIONAL STANDARDS ORGANIZATION (ISO) STANDARDS,

Tanzania Airports Authority (TAA) has successfully obtained three Quality Assurance Certificates through implementation of its Integrated Management System (IMS) and has been able to obtain positive results after inspections done from Sept to October 2020 at some of its Airports including the Authority's Head Office.

The inspection conducted at Julius Nyerere International Airport, Mwanza, Arusha, Dodoma, Songwe, Kigoma and Mtwara Airports had positive results that enabled TAA and its airports to obtain Quality Certificates in accordance with International Organization for Standardization – ISO requirements as per versions of ISO 9001: 2015 (QMS); ISO 14001: 2015 (EMS) and ISO 45001: 2018 (OH & SM Standards).

This achievement makes TAA the only Institution in East and Central Africa with the Air Transport Sector to obtain three Certificates at a time in the implementation and compliance with International Standards Organization (ISO) standards, especially considering being a very few Institutions and organizations here in Africa with a Certificate of Excellence in the new ISO 45001: 2018 standards.

TAA in fulfilling its Mandated functions to develop, operate, maintain airports in mainland Tanzania as well as advising the Government on matters relating to airports developed documented information as guidance to its staff to ensure that Service Delivery to Passengers, Airlines and other stakeholders in the aviation industry complies with International standards Organization (ISO) and International Civil Aviation Organization (ICAO) requirements through sound implementation of Integrated Management System (IMS)

Implementation of the IMS System involves TAA Headquarters as well as seven Airports namely Julius Nyerere International Airport (JNIA), Mwanza, Arusha, Dodoma, Mtwara, Songwe And Kigoma.

This system is implemented after the initial procedures outlined in the ISO guidelines which were prepared and completed. These procedures are inspected by TAA Internal Auditors who were trained and qualified as the guidelines direct and then External Institutional Auditors recognized by the “Certification Board” to audit the implementation of the IMS in Tanzania Airports Authority.

Some of the items audited are documented information and instructions for various activities in each Department, revenue collection and expenditure control, data collection and processing, environmental management and existing procedures such as Production, collection, and transportation Solid Waste, Plastic and Liquid Waste including disposal of clinical waste, Occupational Health and Safety considerations for employees, Passengers and users of Airports, Service Delivery, Contractor Management, Records, Staff Training to support them in achieving their full potential, Strategies to prevent and reduce accidents, Leadership, Planning, Operations, infrastructure improvements, institutional asset management, Existence of policies to regulate service providers and dealers at Airports and the involvement of various Aviation business stakeholders, System Inspection and its consequences, etc.

All of these issues are outlined in the TAA QHSE Manual, TAA IMS policy and in documented information’s that provide guidance to employees on the various steps to be followed in fulfilling their responsibilities, record keeping, reporting of incidents at airports and feedback to their officials so that the implementation of the IMS System is consistent across all areas implementing the system.

TAA by being certified by ISO adds value to its Brand and makes its customers more confident about the quality and safety of the services provided.